I love this game but sometimes it doesn't work properly,so please fix the issue

Ive been playing this game since the time it started and been loving it to this day. But I can't rate it five stars cause of the reason that the punishment for trollers in rank is not enough 🥲. I meet trollers every now and then, it's such a big issue especially cuz I play solo rank. If that improves, I'll rate five stars.